Online Banking Demonstration Request
Step 1 of 3 - Terms and conditions

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Online Banking terms and conditions
Terms and Conditions
TRISTAR BANK INTERNET BANKING INTERNET ACCOUNT ACCESS USER AGREEMENT AND ELECTRONIC FUNDS DISCLOSURE Please take the time to familiarize yourself with the terms of service, which include disclosures and limitations of liability. You should keep this notice for future reference. In this agreement the words "you" and "yours" refer to the Internet Banking Customer. The terms "we," "us," and "our" refer to TRISTAR BANK. The Agreement. This agreement and the Electronic Funds Transfer Agreement and Disclosure, (collectively, the "Agreement") is between you (or parties you authorize to use our service) and TRISTAR BANK via the World Wide Web and your personal computer. By accessing this service you understand and accept the terms, conditions, and fee(s) associated with the use of this product. This agreement will be governed by the On Line laws and regulations of Tennessee and the United States, as amended from time to time. Internet Banking. Internet Banking is an electronic banking service provided by TRISTAR BANK to enable our customers to view their current account balances and transaction history, make payments on their TRISTAR BANK loans, and transfer funds (between pre-authorized TRISTAR BANK accounts). As a valued customer, you will have access to our "Bill Pay" Program. Pre-Authorized Accounts. Any signer of the account may authorize an account to be linked. These accounts are Checking, Savings, Certificate of Deposits, Loans, and accounts that you have specified you wish to access through Internet Account Access. At any time you may add, change, or remove any of these accounts. Please contact our Internet Banking Customer Service Representative during regular business hours at the number below for more details. Any personal or non-personal account that requires multiple signatures to authorize debits is not eligible. No Signature Required. At which time you elect to transfer funds between your pre-authorized TRISTAR BANK accounts, you must authorize us to honor debits drawn against your accounts without presence of your signature. Your User Code and Password. Your user code and password are defined by you the user. The password must contain 8 (eight) characters, one upper and/or lower case, one special character, one number and 2 Alpha characters. You should keep this information confidential. You have the option at any time to change your password and we recommend that you practice this on a regular basis. If you forget your password or user code, and/or password has been compromised, please contact our Internet Banking Customer Service Representative during regular business hours at the number below. If you make your user code and password available to others to act on your behalf, you are responsible for all activity authorized by your user code and password. Account Balance Verification. At any time you may log-in and check your current balance, items which have been presented for payment against your account (checks, ATM transactions, VISA Check Card purchases and automatic withdrawals), and deposits that have posted. All balances are subject to deposit verification. Your ability to log-in to the Internet banking product is contingent upon system readiness. From time to time, TRISTAR BANK or our service vendor may find it necessary to perform maintenance or upgrades to the system which could cause delays in your ability to access your TRISTAR BANK account information on-line. Please be assured that any delays are necessary and temporary. Maintenance Fee. We reserve the right to adjust the monthly maintenance fees for the use of the service. Prior to fee changes, we will notify you in writing 30 (thirty) days before all changes go into effect. Your use of the service after the effective date of change, confirm your agreement to the changes. Right of Termination. You may cancel your Internet Account Access at any time by writing us at the address listed below. We require 10 (ten) days' written notice prior to the date you wish to have your cancellation request completed. You will be responsible for scheduled payments or transfers within 10 (ten) days if we have not completed your request to cancel service. We may cancel your enrollment in this service at any time. Business Days. Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday except for Federal holidays. The service is available 24 hours per day unless system maintenance or upgrades are necessary. Our daily cut-off time is set for 4 (four) PM Central Standard time. All transactions received after 4 (four) PM may be posted on the following business day. You will receive a monthly account statement showing your Electronic Funds Transfer debits. Incomplete Payments. Our liability for failure to make transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to your request we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance: 1. If through no fault of ours, you do not have enough money in your deposit account to make the transfer. 2. If you have an overdraft line and the transfer would go over the credit limit. 3. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer. 4. If circumstances beyond our control (natural disaster, which may include fire or flood) prevent the transfer, despite reasonable precautions that we have taken. 5. There may be other exceptions stated in our agreement with you. Third Party Disclosure. We will only disclose information to third parties about your account or the transfers you make for the following reasons. The information you enter through Internet banking may be recorded and retained by us. 1. When it was necessary for completing transfers; or 2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or 3. In order to comply with government agency or court orders, or investigations or examinations by our bank regulators, or; 4. If you give us written permission; or 5. As may be otherwise authorized in other agreements with us. Reporting Unauthorized Transactions. If you feel that an unauthorized transaction has been performed from your pre-authorized account without your permission, contact our Internet Banking Customer Service Representative at the number below during regular business hours. Your Liability for Unauthorized Transfers. Tell us AT ONCE if you feel your Internet Account Access has been tampered with or broken into, including if your password is lost or stolen. Telephoning is the best way of keeping your losses down; DO NOT USE E-Mail. You could lose all the money in your accounts plus your maximum line of credit. If you tell us within 2 (two) business days, you can lose no more than $50.00 (fifty dollars). If you do not tell us within 2 (two) business days after you learn of the tampering, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you can lose as much as $500.00 (five hundred dollars). Also, if your statement shows transfers that you did not make, tell us AT ONCE. You should examine your statement promptly upon its receipt. If you do not tell us within 60 (sixty) days after the statement was mailed to you, you may not get back any money you lost after the 60 (sixty) days if we can prove we could have stopped someone from taking the funds from your account had you told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods. If you feel your Internet Access Account has been broken into, call or write to us at the telephone or address listed below. Error Resolution Notice. With respect to your Internet Banking transfers, call or write to us at the telephone number or address listed below, as soon as you can, if you think your statement is incorrect or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 (sixty) days after we sent you the FIRST statement upon which the error or question appeared. Call or write and follow these steps: 1. Tell us your name and account number (if any) 2. Describe the error or question you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 3. Tell us the dollar amount. If you tell us orally, we may require that you send us your complaint or question in writing within 10 (ten) business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however we may take up to 45 (forty-five) days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer), or longer if permitted by law, to investigate your complaint or question. If we decide to do this, we will credit your account within 10 (ten) business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 (ten) business days, we may not credit your account. An account is considered a new account for 30 (thirty) days after the first deposit is made, if you are a new customer. If we decide that there was no error, we will send you a written explanation within 3 (three) business days after we finish our investigation. Pre-authorized Electronic Fund Transfer Stop payment rights. If you have told us in advance to make regular electronic fund transfer out of your account(s}; you can stop any of these payments. Here's how: Call us or write to us at the telephone number or address set forth below, in time for us to receive your request 3 (three) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get to us within 14 (fourteen) days after you call. Notice of Varying Amounts. If these regular payments vary in amount, the person you are going to pay will tell you, 10 (ten) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. Liability for Failure to Stop Payment of Pre-authorized Transfers. If you order us to stop one of these payments 3 (three) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. Savings Account Transfer Limitations. You may make 6 (six) transfers from your account each 4 (four) week or similar period, if by pre-authorized or automatic transfer, or telephone (including data transmission) agreement, order or instruction, or by check, draft, debit card, or similar order (including POS transactions), made by the depositor and payable to third parties. Transfers and withdrawals made in person, by messenger, by mail or at an ATM or unlimited. However, a service charge may apply (See Fee Disclosure) Fees -Internet Banking - There is no fee charged for this service. Damage to Equipment. We accept no responsibility for interruption of service due to loss of electric power or lack of telephone service and line quality or PC or modem failure. TRISTAR BANK will not be responsible for any loss or damage to your equipment (computer, software, etc.) resulting directly or indirectly from the use of TRISTAR BANK Internet Banking. TRISTAR BANK Internet Banking Department 719 East College Street Dickson, TN 37055 (615) 446-7100 Too Free- 1-855-874-2265 Regular Business Hours are 8:00 – 4:00 CST Monday - Friday
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